BOC Davao reiterates guidelines on Online Filing of Goods through the CCPS

May 21, 2021

The Bureau of Customs (BOC) - Port of Davao reiterates for transacting stakeholders the guidelines on the proper filing of Goods Declaration through the use of the Customer Care Portal System (CCPS) on May 20, 2021.

The CCPS is an online ticketing system through which stakeholders can electronically submit their queries/concerns, feedbacks, and scanned documents needed to process their goods declarations. It allows BOC stakeholders and clients to check the status of transactions from the comfort of their homes or offices by using any web-connected electronic device.

Under OCOM Memorandum 61-2020, all stakeholders are encouraged to use this online system in filing entries at BOC without the need to do this manually in the customs premises.

This online system is in line with Republic Act No. 11032 or the “Ease of Doing Business and Efficient Government Service Delivery Act of 2019” and Administrative Order No. 23 or “Eliminating Overregulation to Promote Efficiency of Government Processes” issued by the President last March 2018, all of which automates and streamline frontline services as the Office continuously strives to attain a world-class customs administration. Watch the full CCPS AVP Guidelines: https://www.youtube.com/watch?v=e-LOS0wqM_I